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Privacy Policy

Last updated: 1st August 2025

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Coastal Homes and Pools ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our website or engage with our services.

What Personal Information We Collect

We may collect personal information, including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Residential or project address

  • Information about your building or renovation requirements

  • Any other information you provide through contact forms, emails, or phone calls

We only collect personal information that is reasonably necessary for us to provide our services.

How We Collect Your Information

We collect information directly from you when you:

  • Fill out our website contact form

  • Call or email us

  • Request a quote

  • Engage our services

We may also collect non-personal information (e.g. browser type, pages visited) through cookies or analytics tools to improve our website performance.

How We Use Your Information

Your personal information may be used to:

  • Respond to your enquiries

  • Provide quotes and building services

  • Communicate with you about your project

  • Improve our website and customer service

  • Meet our legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

Disclosure of Personal Information

We may disclose your personal information to:

  • Trusted subcontractors or suppliers working on your project

  • Service providers (e.g. IT or website support) who assist us in running our business

  • Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Information may be stored electronically on secure servers or in physical files with access controls in place.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out-of-date. Please contact us using the details below.

Website Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect anonymous data about how visitors use our site. This helps us improve functionality and user experience. You can disable cookies via your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the “last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

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Timo Pinemann

ABN: 29 161 823 413​

Email: info@coastalhomesandpools.com.au
Phone: 0409 123 456

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